1ST SMSC Course
Social / Networking Event Date :
06th November 2025(THU)
Course Date :
07th November 2025(FRI)
Hotel :
Pendulum Hotel
City Name:
Manchester
| Programme | Time |
|---|---|
| Social Networking Event | 7.00 P.M |
| Welcome / Dinner | 7.30 P.M |
| Dress Code : Formal / Smart |
| S.No | Programme | Time |
|---|---|---|
| 1 | Registration & Welcome Course overview: The present and future : Medical secretarial service an overview Dr. Ramasamy Saravanan Consultant Gastroenterologist Macclesfield District General Hospital |
9.00 - 9.30 |
| 2 | Medical /non-medical Communication: Common medical terms and abbreviations Understanding prescriptions, diagnoses, and referrals Telephone etiquette and professional patient interaction Handling difficult calls or emotional patients |
9.30-11.00 |
| 3 | Tea/Coffee Break exhibitor viewing |
11.00-11.15 |
| 4 | Office Administration in Healthcare: Managing patient appointments Preparing medical reports, letters, and discharge summaries Use of audio typing and transcription software Social media and website development |
11.15-12.30 |
| 5 | Lunch Break exhibitor viewing |
12.30-13.15 |
| 6 | IT Skills & Medical Record Management: Digital skills for secretaries (MS Word, Excel, email handling) Managing electronic health records (EHR) Data protection and GDPR awareness Filing, scanning, and document management systems |
13.15-14.30 |
| 7 | IT Security & Confidentiality: What is IT security in healthcare? Understanding threats: phishing, malware, and data breaches Best practices for secure handling of patient data Role-based access and password hygiene Importance of using secure systems Reporting suspicious activity (cyber incident protocol) |
14.30-15.30 |
| 8 | Coffee break and exhibition viewing |
15.30-15.45 |
| 9 | Real-World Scenarios & Group Discussion: Case studies of data breaches in NHS/private practices Role-playing common secretary tasks (mock calls, data entry) Group discussion on confidentiality dilemmas |
15.45-16.30 |
| 10 | Wrap-Up & Certification Recap and Q&A Feedback form |
16.30-17.00 |
| 11 | End of Session. Thank You! |
17.00-17.30 |
