Welcome to the Scope Medical Secretary Course.
The Scope Medical Secretary Course for Healthcare Support Professionals (MSCHS) is a specially designed programme that covers the A to Z of medical administrative support in clinical settings, with a specific focus on time management efficiency and incorporating digital advances made to date. This course aims to equip medical secretaries with the knowledge and skills needed to efficiently support healthcare professionals and ensure seamless patient care delivery.
The course will provide structured learning in key areas including:
- 1. Medical terminology & clinical correspondence, “Smart letters”
- 2. Patient journey coordination – from referral to discharge
- 3. Navigating healthcare systems and the use of allied systems
- 4. Digital tools and healthcare software – electronic health records (EHR), scheduling, e-referrals
- 5. Protocols and pathway management – ensuring correct triage and documentation
- 6. Professional communication and confidentiality (GDPR & consent)
- 7. Support in virtual and remote clinics – booking, managing, and follow-ups
- 8. Management of the “Customers” and concierge type service
- 9. Management of “Consultants”
- 10. Billing and software
- 11. Smart letters and communication to customers
- 12. Complaints management and handling
- 13. Networking and sharing of experience best practices
- 14. Social media website management
The SMSC manual is simple, easy to read, and contains essential information for managing GI patients, along with various useful links for further reference.
